Connecting Hill by Hill
Connecting Hill by Hill
Our Mission
We are a network of service access point also known as “Telecentres” with the mission to facilitate citizens access to digital services, mainly Government to Citizens (G2C) and Business to Citizens (B2C).
We are committed to create a large network of service access points reaching all corners of Rwanda. These centres act as being the first, the last and the most reliable point of delivery of digital services to citizens.
Our Approach
RTN uses a digital-service aggregation approach built around its Iteme platform, which allows agents to deliver many different services through one unified dashboard and a single e-wallet. This model removes the burden of managing multiple floats and systems, increases agent efficiency, and expands access to digital services for citizens who cannot access them on their own. Supported by a nationwide network of more than 2,400 digital service agents. Most operating in rural areas, RTN serves as a last-mile bridge connecting service providers such as banks, telecoms, and insurers to customers across the country. Their platform also integrates with financial institutions to enable real-time settlement, making it easier and faster for partners to receive payments while gaining nationwide reach without building their own agent networks.
RTN's strategic goals
- Access to Digital services: RTN aims to ensure nationwide access to essential digital services by deploying a broad network of agents across all regions of Rwanda.
- Efficient Service Delivery: RTN enhances service delivery through the Iteme platform, enabling agents to provide multiple services seamlessly and efficiently from a single system.
- Strategic Partnerships: RTN collaborates with banks, telecom providers, insurance companies, and other service institutions to expand the range and reach of integrated services.
- Job Creation and National Development: RTN contributes to national growth by creating employment opportunities for young people and improving citizens’ access to vital digital and financial services.
Our Journey
Rwanda Telecentre Network (RTN) was initiated 2006 following the launch of the National Information and Communication Infrastructure (NICI II) as private initiative to support the massive deployment of Telecentres in Rwanda. NICI II highlighted the Telecentre concept as strategic tool and main vehicle for providing access to ICTs in rural areas as well as essential agent of change in remote areas.
In 2009, RTN was formally registered after two years of operations as an informal Network facilitating knowledge for people working in ICT for development in Rwanda. Since then, RTN has developed formal structures, creating jobs for young Rwandans, connecting villages and more important providing a rare bridge to reach millions of Rwandans living at the bottom of the pyramid.